Our Policies
NOTICE!: We reserve the right to refuse service to anyone if for any reason we feel one of our hedgehogs would not be the best choice of companion animal for them or their family.

Specific Colors:
Due to the difficulty of accurately predicting hedgehog colors, we will do our best to ensure that the hedgehog you request is the best match possible in both color and pattern, but do not offer exact color guarantees on juvenile hedgehogs, as the color can change at the 8 week (approx.) quilling.

Health:
PogStar Hedgehogs guarantees all our hedgehogs to be free from any known health problems at the time of sale. Any animal may be returned to the breeder within one week of the purchase date if a problem arises with the animals health or temperament. Additionally, babies purchased before the age of six months are guaranteed to be free of any congenital or hereditary defects or conditions. If a baby is lost due to a hereditary problem, we will replace the animal at no charge upon receipt of a necropsy report from a licensed veterinarian stating that the hedgehog was lost due to a condition that was either hereditary or present at birth. Hedgehogs purchased or adopted after the age of six months do not carry a long term health guarantee, but will have been checked before time of sale or adoption for any signs of defects, and are guaranteed free of any communicable diseases at that time. Guarantees do not cover accident, negligence, abuse, or any treatable condition or illness.

Pricing:
Hedgehogs from the PogStar are priced based on temperament, color, pattern, and sex. At this time all of our animals are priced between $80 and $120. For more information on the expected price or availability of certain colors or animals, please contact us.

Reservations:
PogStar Hedgehogs does welcome reservations on babies from current or upcoming litters, or requests for certain colors. We do ask that you keep in mind that this is not a guarantee that a litter will be successful or a specific color will be produced from a breeding. There is no cost to be placed upon a waiting list and contacted about a litter or color. To hold a specific baby we do ask a $20 non-refundable deposit, which will hold your baby until eight weeks. To continue holding your baby beyond this time, payment in full will be required unless other arrangements have been made. If you are needing your baby shipped to you, we do ask that you try to reserve a baby from a litter which will be ready close to a time when are planning to have shipping available, both to help with our cage space limitations and so you can have the most of your hedgehog's "childhood" to enjoy and bond with your new pet.

References:
We are happy to provide a list of references for you to contact regarding the quality of our hedgehogs or service.

Payment:
We appreciate payment in the form of cash, money orders, or cashier's checks. Personal checks are accepted, but must clear the bank prior to you taking your hedgehog home. Credit cards are not accepted at this time.

Shipping:
Due to the increase in cost and difficulty of safely shipping animals, we no longer offer shipping. Please see the breeders listing at Hedgehog World for a breeder near you, or one who may still offer shipping.

Refunds/Exchanges:
We at PogStar Hedgehogs do not believe that purchasing a pet is something to be done without research and considerable thought. If you have any questions or concerns about the suitability of a hedgehog as your new pet, please contact us for help with your decision. PogStar Hedgehogs will replace a hedgehog that proves unsuitable due to health or temperament, and if for some reason you are unable to keep your pet, we are happy to assist you in finding it a new home, however, we do not offer financial compensation except at our discretion.

After Sale Help:
We want you to have the best possible experience with your new pet. To help with this we are available by phone or email to answer any questions you have after you take your hedgehog home.




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